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Privacy Policy

Black Ops Consulting
Last updated: 27 October 2026

Black Ops Consulting respects your privacy. This policy explains how we collect and use personal information when you visit our website, contact us or enquire about our consultancy services.

Who we are

Black Ops Consulting is the trading name of Vince Middleton, which is responsible for the personal information described in this policy.

Website: www.blackopsconsulting.co.uk
Email: vince@blackopsconsulting.co.uk
Business correspondence address: Eden House, Mill Lane, Ellastone, DE6 2HF, UK

For questions about this policy or how we handle your information, please contact us using these details.

Information we collect

When you complete our contact form, email us or otherwise contact us, we may collect:

  • Your name and business or organisation.

  • Your email address and telephone number.

  • Your job title, if you provide it.

  • The contents of your enquiry and subsequent correspondence.

  • Information you choose to provide about your business and the services you require.

Please provide only information relevant to your enquiry. Avoid sending sensitive personal information or personal details about other people unless these are necessary and you are entitled to share them.

Our website and hosting providers may also process technical information, such as your IP address, browser type and access logs, to operate and protect the website.

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How we use your information

We use personal information to:

  • Respond to questions and requests.

  • Discuss your requirements and prepare proposals.

  • Arrange meetings and manage our business relationship.

  • Provide agreed consultancy services.

  • Maintain appropriate business records.

  • Protect our website and systems against misuse.

  • Meet applicable legal obligations and establish or defend legal claims.

Providing information through our contact form does not automatically subscribe you to marketing emails.

Our lawful bases

We rely on the following lawful bases, depending on the circumstances:

Legitimate interests: To respond to business enquiries, communicate with representatives of organisations, manage business relationships and protect our systems. Our interests are in operating and developing our consultancy business and maintaining its security. We consider the impact on individuals before relying on this basis.

Contract: Where processing is necessary to take steps at your request before entering into a contract with you personally, or to perform that contract.

Legal obligation: Where we must process information to comply with applicable law, including relevant accounting and tax requirements.

Consent: Where we specifically request consent for a particular use. You can withdraw that consent at any time by contacting us. Withdrawal does not affect processing carried out lawfully before withdrawal.

Who receives your information

Where necessary for the purposes above, we may share relevant information with providers supporting our business, such as website hosting, contact-form processing, email and secure IT services.

We may also share information with professional advisers or public authorities where necessary to obtain advice, comply with the law or deal with legal claims.

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How long we keep information

We retain personal information for as long as necessary for the purpose for which it was collected.

Our usual retention periods are:

  • Enquiries that do not lead to an engagement: [insert period] after the last meaningful contact.

  • Client correspondence and engagement records: [insert period] after the engagement ends.

  • Accounting and tax records: For the period required by applicable law.

  • Website security logs: [insert period].

We may retain relevant records for longer where necessary to meet a legal obligation or deal with a dispute. When information is no longer needed, we securely delete it or anonymise it.

Cookies and website technologies

Where consent is required, we request it before placing the relevant cookies or using similar technologies. Where we rely on an applicable exception, we provide the information and controls required for that exception.

Protecting your information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Access is limited to those who need it for the relevant purpose.

Your rights

Depending on the circumstances, you may have the right to:

  • Obtain a copy of your personal information.

  • Have inaccurate or incomplete information corrected.

  • Request deletion or restriction of its use.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format.

  • Withdraw consent where processing relies on consent.

These rights are subject to applicable conditions and exemptions. You can always object to the use of your personal information for direct marketing.

To exercise your rights, email vince@blackopsconsulting.co.uk. We may need to verify your identity. We normally respond within one month, subject to any extensions or adjustments permitted by law. Requests are generally free of charge.

Providing information and automated decisions

You can choose whether to submit an enquiry. However, without sufficient contact details and information about your request, we may be unable to respond or provide a proposal.

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Complaints

If you are concerned about how we handle your personal information, please contact vince@blackopsconsulting.co.uk so we can investigate and respond.

You also have the right to complain to the UK data protection regulator through the ICO complaints website.

Changes to this policy

We review this policy when our activities or legal requirements change. The latest version will appear on this page, with its update date. Where required, we will bring material changes to your attention.

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